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Is Your Customer Service Best for You or Your Clients?
Share|David Krichmar By David Krichmar Is your customer service best for you or your clients? Think about that question for a moment. Obviously, great customer service is not what is easiest for you....
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Be Careful of Real Estate ‘Blah, Blah, Blah’
Share|Toby Boyce By Toby Boyce The question on my local NPR station was simple enough: “Why do symphonies sound different when they are made up of the same parts?” The response was very eloquent and...
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Changes to YPN Online Communities
Share|Rob Reuter By Rob Reuter, YPN Manager Beginning January 1, 2012, YPN will be shutting down its online community feature narypn.memberfuse.com due to a lack of activity, competition with a...
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Picking Up the Pieces
Share|Brittney A. Bissett By Brittney A. Bissett As REALTORS®, we are discouraged from discussing the quality of a school system when helping buyers find a home. Unfortunately for REALTORS® in...
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Take Note!
Share|Anand Patel By Anand Patel One of the most helpful pieces of advice I received several years ago that I continually advise my agents to do today is to recap, in writing, your conversations with...
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Start Building Your Referral Network
Share|Scott Newman By Scott Newman I often encounter other REALTORS® who see little to no value in developing relationships with their fellow agents, and it just baffles me every time! We are in one...
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A Real Inspiration
Share|Hilary Hale Brown By Hilary Hale I had the pleasure of spending most of a recent afternoon with Avis Wukasch. For those of you unfamiliar with this vivacious woman, Texas Real Estate...
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How to Communicate by Actually Having a Conversation
Share|Jared James By Jared James I was thinking about our culture recently in this time of voicemails, emails, and social media, and it appears that everyone has a greater desire to communicate, but a...
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“Why Didn’t I Say That!?”
Share|Anand Patel By Anand Patel We’ve all been there before: You’re at an important meeting and asked a question that you just can’t seem to formulate the perfect answer to on the spot. But, 30...
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How to Handle Negative Blog Comments
Share|Brooke Wolford By Brooke Wolford I recently received a really negative comment on one of my YPN Lounge posts. When I first received word of the comment, I was really taken aback. It seemed as if...
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Not Until The Ink Is Dry
Share|Cory Brewer By Cory Brewer My blog entry for this quarter will not come as news to most of the people reading it, but I think it’s a good reminder nonetheless: Every now and then, the clients...
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What Olympic Sport is Your Listing Presentation?
Share|Melissa Krchnak By Melissa Krchnak I obviously am not an expert in what anyone else’s listing presentations are like, I only know mine. Yet I heard someone talking about the Olympics recently,...
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Remember the Telephone?
Share|Anand Patel By Anand Patel With all the methods of communication today — from e-mail, to social media, to text messaging — it almost seems like the ancient art of having a conversation on the...
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What Makes a REALTOR® Different?
Share|Dave Robison By Dave Robison What is the difference between a REALTOR® and a regular old Joe with a real estate license? Can anyone you’ve asked from the public answer that question correctly?...
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Building Relationships: There Isn’t An App for That
Share|Brooke Wolford By Brooke Wolford We have all gotten sucked into this world of technology. We do everything we can to stay on top of what’s new and hot and purchase the latest iAnything. Even I...
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I Have a Confession: I’m Addicted to My Phone
Share|Wade Corbett We’re all guilty of working too much on occasion. It’s absolutely inevitable if you have the drive to challenge yourself and succeed at all costs… and we all have that, right? I’ll...
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What is the Key to Real Estate Success?
Jay O'Brien By Jay O’Brien Are you new to the industry? Have you been in the real estate business for 25 years? Well, it doesn’t matter whether you’re a novice, professional, or anything in between...
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Understanding Client Psychology, Managing Expectations, and Communicating...
Sammer Mudawar By Sammer Mudawar Buying and selling residential real estate is one of the most emotional transactions consumers conduct. Understanding client psychology, managing expectations, and...
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The One Minute Huggy
Anand Patel By Anand Patel Every night while tucking in my now six year old daughter for bed she asks me for a big hug. She says the hug has to be for exactly one minute. If I walk out of her bedroom...
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Dealing With Mistakes
John Blom By John Blom In my last post, I talked about the challenges and opportunities that arise when leading in a time of change. Periods of change allow for new plans to be created – plans that...
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